Twelve years ago, while working at my very first real job right out of college, I created a website called The Chronicles of George in order to highlight the grammatically twisted help desk tickets produced by a coworker. I was a much younger and angrier person then, and the idea of putting up a website to ridicule someone else seemed hilarious and appropriate. Besides, it’s not like anyone was really going to see the thing, right? It would be a dumb little lark I could share with my friends. That would be that.

Enlarge / This is what happens when you don’t proofread your tickets.

More the fool, I. The CoG was noticed by a few USENET groups and within a month, I’d blown through traffic caps on two separate Web hosts. Local morning radio shows started calling. The site ended up as a Screen Savers “Site of the Nite” and a Yahoo Pick, and at its peak of popularity it did about 90,000 page views a day. Clearly, George’s mangled help desk tickets and his characteristic verb tense—”havening,” “receivening,” and so on—had struck a collective Internet nerve.

However, the site is more than simply a bunch of screenshots and snarky commentary: there’s a lesson to be learned in many of the malformed help desk tickets about the state of technical support. Problems run far deeper than just bad spelling.

Read 32 remaining paragraphs | Comments

via Ars Technica » Technology Lab